We would like to welcome you with the safety and trust that you deserve. We are thus committed to taking all the necessary hygiene, safety and health measures for your well-being and that of your loved ones.
We have adapted to the current situation by ensuring the safety of all our facilities as set out in the guidelines of the Ministry of Health, through the protocols drawn up by the Spanish Tourism Quality Institute (ICTE), and other recognised guides for the hotel sector (HOSBEC).
The cleaning protocols followed by each of our hotels are based on practices approved by the Ministry of Health.
In addition, the cleaning of all common areas of the hotels is carried out with disinfectants with virucidal properties. Our Cleaning Plan has been revised to increase the frequency of cleaning and disinfection of all areas of the hotel, especially those which are used the most.
For room disinfection, effective cleaning products are used on every surface, in addition to following a series of clinically tested protocols for cleaning textiles and upholstery.
All our hotels provide digital and technical solutions to reduce guest interaction and contact with surfaces. Our bars, restaurants and spas have digitised menus.
To further reduce interaction, all processes of ordering, preparation, delivery, consumption and payment of food and beverage services have been adapted to ensure the safety and well-being of our guests and employees.
We have adapted our buffets to the current health protocols, by signposting of the safety distances and directional flows, hydroalcoholic gel available to all customers, protective screens, mandatory use of a mask (including children over 6 years old), except while actively consuming food or beverages at the table, limited capacity and greater separation between tables, and greater air renewal in the room.
In order to reduce contact and handling cash, we recommend that our guests pay by card.
Room service follows strict safety protocols.
We know how important it is to respect physical distancing during this current situation and therefore we have established specific protocols to ensure this, such as the placement of informative posters, signposting of safety distances and directional flows. In addition, we have reduced our capacity according to the current restrictions.
Signs have been placed in all the common areas to remind our guests of the need to keep a safe distance from each other, and we have rearranged the furniture so that it is completely adapted to current needs.
Furthermore, guests can enjoy the complete help and support of staff at all times, not to mention extra communication regarding guidelines, measures and adapted services so that these measures can be implemented in every area.
You will find hand sanitiser dispensers at the main entrances to our hotels, as well as other safety measures to guarantee the well-being of all our guests. Members of our team who interact directly with customers, or who prepare and/or serve food, are provided with the necessary protective equipment.
We have created a Health and Safety Committee to ensure that risks are minimised, by implementing new action protocols in the face of COVID-19.
Similarly, to guarantee maximum safety, all staff have received specific training to ensure the strictest compliance with the contagion prevention plan.
Should a guest have a health problem, we have specific action plans, which would be implemented by our crisis committee, in case of any possible emergency. We also have protective equipment and are able to quickly contact the medical services and health authorities.